Responsible Gaming at hj77

hj77 operates a strict 18+ age policy across every area of the platform. No person under the age of 18 may register an account, make a deposit, place a bet, or participate in any promotional activity offered by hj77. This is a non-negotiable baseline that applies equally to all players in Bangladesh regardless of the game type — casino, sports betting, live dealer, or slots.

At the point of registration, every new player is required to confirm that they are aged 18 or above. This is reinforced during the Know Your Customer (KYC) verification process, where hj77 requires valid government-issued identification — such as a Bangladesh National Identity Card (NID) or passport — to confirm the player's date of birth before withdrawals are processed.

If you are a parent or guardian and you suspect that a minor in your household may have accessed or attempted to access the hj77 platform, please contact [email protected] immediately so that the account can be reviewed and closed. We also strongly recommend the use of parental control software on shared devices to prevent minors from accessing gambling websites.

Gambling is one of the world's oldest forms of entertainment. For the vast majority of players, a session on hj77 — whether that is betting on a Bangladesh Premier League cricket match, spinning slots from Pragmatic Play, or joining a live dealer table powered by Ezugi — is a purely recreational activity that they fully control. They set a budget, they enjoy the experience, and they stop when the session is over.

However, for a small percentage of players, gambling can develop into a compulsive behaviour that causes genuine harm to their finances, relationships, and mental health. Problem gambling — sometimes called gambling disorder — is a recognised psychological condition characterised by a persistent inability to control gambling impulses despite negative consequences. It is not a sign of weak character; it is a health issue that benefits from professional support.

hj77 is committed to being part of the solution. Our responsible gaming programme is designed to give players the awareness, tools, and direct pathways to support they need before a problem escalates. We actively encourage all players — not just those who think they may have a problem — to familiarise themselves with the resources on this page.

One of the most effective tools for staying in control is honest self-reflection. The questions below are adapted from widely used problem gambling screening tools. If you answer "yes" to two or more of these questions, hj77 strongly encourages you to use one of the player protection tools described in the sections below, or to contact our support team for a confidential conversation.

The following behaviours are common warning signs of problem gambling. If you recognise several of these patterns in yourself, please reach out to hj77 support or an external counselling service.

hj77 provides a comprehensive set of player protection tools that you can activate at any time through your account settings or by contacting our support team. These tools are free to use, take effect promptly, and are designed to give you meaningful control over your gambling activity. You do not need to be in crisis to use them — many responsible players use deposit limits and session reminders as a matter of good practice.

Managing how much money enters your hj77 account is one of the most practical and effective ways to keep gambling within your entertainment budget. hj77 supports deposit limits across all payment methods available to Bangladesh players, including bKash, Nagad, Rocket, Visa, and Mastercard. Limits apply at the account level, meaning they cover all payment methods combined — you cannot use one wallet to circumvent a limit set against another.

The 7-day cooling-off period for limit increases is a deliberate friction point. It ensures that a decision made in a high-stakes emotional moment — such as immediately after a large loss — cannot instantly undo the protection framework you set for yourself during a calmer state of mind. hj77 will never encourage or incentivise you to raise your limits. If you ever receive a communication from anyone claiming to be from hj77 asking you to increase your deposit limit, please report it to [email protected] immediately, as this would be fraudulent.

Self-exclusion is the most definitive responsible gaming tool available at hj77. When you request a self-exclusion, hj77 will immediately suspend your account, cancel any pending promotional offers or bonus activations, and suppress all marketing communications to your registered email and mobile number. Self-exclusion is intended as a serious commitment to stop gambling, and hj77 treats every self-exclusion request with the urgency and privacy it deserves.

To request any form of exclusion or time-out, go to Account Settings > Responsible Gaming on the hj77 platform, or email [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address, the type of exclusion you are requesting, and the duration (if applicable). Your request will be actioned within one hour during supported hours, or at the earliest opportunity outside support hours.

Recognising that you need help is a sign of strength, not weakness. hj77's internal support team is the first point of contact for any responsible gaming concern, but we also recognise that some players may benefit from independent, professional counselling services. The following resources are available to players in Bangladesh and internationally.

hj77's Safe Play Team is a dedicated unit within our customer support operation focused exclusively on responsible gaming concerns. Unlike a general support query, responsible gaming requests are flagged as high priority and handled by agents who have received specialist training in problem gambling identification and player safeguarding. All communications to the Safe Play Team are handled with the strictest confidentiality.

When contacting the Safe Play Team, please include your registered account email address and a brief description of your concern. You do not need to provide detailed personal information beyond what is necessary to identify your account. Our agents will never pressure you to continue playing, will never offer you bonuses to dissuade you from self-exclusion, and will always prioritise your wellbeing above all commercial considerations.